If you are not entirely satisfied with your purchase, we’re here to help.
You may cancel or return your order from the date you place the order until 20 days after receipt of the ordered items. Please note that you will bear the cost of the delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
Underwear and other intimate garments are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.
Sale items are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at PR@LMOMO.CA and send your item to: 20 Minowan Miikan Lane, Suite 920, Toronto Ontario, Canada, M6J0E5
To return your product, you should mail your product to: 20 Minowan Miikan Lane, Suite 920, Toronto Ontario, Canada, M6J0E5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.